Contact us

Our friendly team are happy to help with any query you may have. Please see below for the correct department to contact.

Customer Service

If you’ve already signed up to sell your car and have any questions about profiling your vehicle, you can email our Customer Service Team at or call us on 020 3966 6449. Please include your name and car’s reg in all emails.

Our Customer Service Team are available Monday-Friday 9am-6.30pm, Saturday 9am-5pm, and Sunday 10am-5pm.

Sales Support

If your car has been sold in our daily online sale and you need help with collection or payment, please call our Sales Support Team on 0203 988 3388 or email

Our Sales Support Team are available Monday-Friday 9am-6.30pm, and 9am-5pm on Saturdays. We are closed on public holidays.

General questions

If you have any questions about selling your car with us, please visit our help centre which answers our most frequently asked questions. If you still need support, you can contact us at

We aim to get back to all customer queries within 24 hours on weekdays, and within 1-3 days at weekends, however it may take longer at busier times.

Motorway for dealers

If you are a dealer interested in buying exclusive used car stock online, direct from private sellers, please visit our website for dealers.


For press queries, including data requests and for car industry comment, please visit our press page for more info.

Our offices

London office:

2nd Floor, Tennyson House
159-165 Great Portland Street

Brighton office:

16-17 West Street

Registered office:

Motorway Online Ltd.
International House
24 Holborn Viaduct

You can also find us on Twitter, LinkedIn and Facebook.