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Frequently asked questions

Have a question about selling your car on Motorway? We’ve put together a list of the most frequently asked questions from Motorway customers.

If you can’t find the answer you’re looking for below or on our how it works page, or have any further questions, please email

If you are selling your car with our Premium Service, please email any questions to or call 0203 988 4333. We also have a full set of FAQs for this service in our Premium Service FAQs.

How Motorway works

What we do
What is Motorway TruePrice?
What is our Premium Service?
What happens to my contact details when I use Motorway?
How does Motorway make money?

Car valuation

How do we value your car on Motorway?
How much is my car worth?
How do online buyers price my car?
Is the price for my car guaranteed?

Selling my car

Will buyers collect my car?
Can I sell a car on finance?
My car is scrap or a non-runner, can I still sell it through Motorway?
What do I need to have ready on the day of sale?
Do I need the V5C to sell my car?
How will I be paid for my car?
Can I sell my van or other vehicle?

How Motorway works

What we do

Motorway is the price comparison site to sell your car. It’s a quick, free and easy way to instantly compare prices for your car online and sell fast. By comparing prices, you could get up to £1,000 more.*

Once you have entered your details on our website, you can compare offers from online car buyers and specialist dealers.

We offer a Premium Service for more expensive cars which allows you to sell to our UK-wide dealer network, usually for more money than online buyers. We notify you if your car is eligible. This service is always 100% free to use.

When you have compared offers in our comparison table, you can click or tap a ‘Get Started’ or ‘Sell Now’ button on Motorway to start the process of selling your car. Depending on the buyer or route you select, you can arrange to have your car collected, or your can drop it off at a local branch.

Any additional fees charged by our car buying partners are listed in our comparison table or are explained in advance. Payment is usually made the same day your car is collected, but can take a few days depending on the purchaser. We do not buy cars ourselves.

The process is designed to be quick and completely hassle-free!

What is Motorway TruePrice?

When you value your car on our website, you’ll see offers in your comparison table. We created our own technology called TruePrice to improve the accuracy of the offers you see.

Online car buyers need to make certain assumptions regarding your car’s condition and history in order to provide an instant valuation, they give instant valuations in the form of ‘guide prices’ which can vary in their accuracy.

Different buyers use their own valuation criteria, and this may result in changes to the amount you’ll receive on the day of sale.

Your TruePrice offers are based on final sale prices received by thousands of previous sellers on Motorway. We calculate TruePrice by taking the guide price quoted by the buyer and then apply a percentage increase or decrease based on final price data from historic sales to show the TruePrice value.

You can read our full guide to TruePrice here.

What is our Premium Service?

If you have a high-value or newer vehicle, you may be eligible for our Premium Service. We will instantly let you know if you are eligible after you have entered your reg and details on the Motorway website.

We can act as a broker between yourself and specialist dealers across the UK, so you get our highest offer. We’ll manage the process for you from start to finish, making the process as quick and easy as possible.

The way we do this is to gather photos and details of your car’s service history, condition, and additional specification to create an in-depth profile of the vehicle. This allows us to seek guaranteed offers for your car. We will then be able to present you with a final offer which you can proceed with to complete the sale.

Dealers usually come back with guaranteed offers for your car within 24 – 48 hours, although this can be as little as a few hours depending on the car.

After confirming you wish to proceed, we can then arrange a free collection and same-day payment with the buyer. You can also arrange to drop it off at your buyer if you prefer. ​

Our service is quick and easy to use, as well as being completely free!

If you need any help, you can always call us on 0203 988 4333 for a chat. Our office hours are 9AM – 5.30PM Monday to Friday.

Please note, if your car is a Category N or S (or the old Cat C or D) insurance write off, our specialist dealers will not be able to buy your car.

You can read everything you need to know about our Premium Service in our Premium Service FAQs.

What happens to my contact details when I use Motorway?

When you value your car on our website, we’ll need a few details in order to provide instant online valuations.

We immediately pass your contact details to the car buyer you select if you select a “Sell Now” offer, and they may get in touch to discuss the sale of your car – either via email or over the phone.

We may also pass your details on to a selected partner car buyer of our choice, who we deem the most suitable to buy your vehicle. They might call you with an offer on the phone if they are interested in purchasing your vehicle.

You are under no obligations to sell your car at any point to any car buyers listed on Motorway.

You are also free to unsubscribe from receiving Motorway emails at any time. We provide an ‘Unsubscribe’ link in all our marketing emails. Further information about how we handle your data can be found in our Privacy Policy.

How does Motorway make money?

Motorway is 100% free for car sellers. Motorway makes money by receiving a commission fee from the buyer of the car. We’re only paid once a successful car sale has been completed.

To ensure we are fully aligned with our sellers to help them find the best deal for their car, we do not get paid for advertising or to drive ‘leads’ and ‘clicks’. We present offers in a clear and transparent way, in order for the sellers to find the best options for their individual circumstances.

Further information on our business model can be found here.

Car Valuation

How do we value your car on Motorway?

When you value your car on Motorway, you’ll be asked to enter your registration and mileage. We then provide you with a range of instant offers from online buyers and specialist dealers (if your car is suitable for our Premium Service).

We use data sources like the DVLA database (to provide all the details about the make, model and engine of your car), and we may also use third-party market data providers to provide indicative market values.

All our partner buyers use their own data sources to value cars accurately. All this will feed into a ‘guide price’ they are willing to offer. As a price comparison site, the instant offers shown on Motorway are provided by our partner car buying sites, so we don’t have control over the prices.

If your car is eligible for our Premium service, we’ll provide you with an initial estimate based on your reg, mileage, and various data sources. We’ll then need you to create an in-depth profile of your vehicle, gathering photos and details of your car’s service history, condition and any additional specifications. We’ll then use this to get guaranteed offers from our network of specialist dealers.

How much is my car worth?

When you enter your details on Motorway, you’ll get a range of instant offers from online car buyers and specialist dealers. This will give you an idea of what your car is worth to a professional buyer who will retail the vehicle themselves or trade the vehicle to another company.

The valuations provided are instant quotes from our various car buying partners, and represent the price they’re willing to buy your car for, assuming it’s in good condition. They’ll provide these valuations based on their own valuation systems. What your car is worth is down to a huge variety of factors.

As well as using info about your specific car’s history, our partners will also use data from the current used car market and their own trading history to provide an indicative price. You can read everything you need to know about valuing your car in our car valuation guide.

However, here are the main things that will affect your car’s value:

  • Car mileage

Cars that have lower mileage are typically more valuable because it’s the best indication of how much the car has been used, and therefore the likely condition of engine, interior and exterior of the vehicle. The average UK car driver drives between 5,000 to 15,000 miles per year for commuting and leisure purposes combined. However mileage varies wildly depending on the car and owner’s behaviour and work / lifestyle. Mileage is one of the biggest factors linked to the value of your car.

  • Condition

Buyers will look at the condition of your car before they can agree a final price with you. Unfortunately any dents, cosmetic imperfections, scratches or any visible or quickly-identifiable problems they spot (and were not aware of) may affect the final price you’re able to achieve. Our car buying partners all aim to give you as close to the price quoted online wherever possible, but it may change if the car has damage or parts not working.

  • Your car’s service history

Cars that have recently had a service are more valuable as they will have been checked and maintained by a qualified mechanic or engineer. Therefore, if your service history is full and up to date, then a buyer can assume the car is of good quality and is ready to drive. The value of a car with a full service history will be higher than the same car with a partial or missing service history.

  • MOT status

The longer the MOT is valid on your car, the more valuable it is as the buyer will not need to pay to get an MOT for that time period before it expires. If your car has failed an MOT recently, the buyer will need to spend on work to make your car roadworthy again which will be reflected in your final valuation before your vehicle is purchased.

  • Previous owners of your car

Typically, the lower the previous number of owners, the better it is for your valuation. If your car has only been owned by you, then that is the best situation, however it is not uncommon for a car to have had 1-3 owners over a 10 year period and we will find online valuations irrespective of the number of car owners. You should see the number of owners of cars in your V5C document.

  • Car colour

Colour can play a small part in the valuation of your car as some colours are more desirable than others and this will reflect the price of your car. Neutral or standard colours such as blue, grey, or black are popular and sell in high numbers in the used car market – pink or orange cars may not be, and that might affect their value!

  • Location

Your car’s location might impact the valuation – vehicles in remote locations have higher costs for the buyer to collect and subsequently move around the country to their next point of sale.

  • Insurance Write Off

If your car has been involved in an accident, then it may be classed as being a ‘write off’ by your insurance company and given a ‘category’ status with a single letter.

What this means is that your car cannot be fixed economically and so repairs are not worthwhile. The car may be worth more as parts or by selling it for scrap metal. Not all professional buyers will buy category A, B, C, D, S or N cars., but most scrap buyers will. Motorway work with buyers in this area.

How do online buyers price your car?

When you value your car on Motorway, you’ll receive prices from instant online car buyers we partner with.

Instant online buyers (also known as car buying websites) are companies that buy used cars for cash, by paying money directly into your bank account, usually on the day of sale. They buy all makes, brands and types of car in order to sell them off for a profit – usually at an auction or through a network of partner car dealers.

As a result, these companies are not fussy and are always looking to buy cars of any age, make or model.

This means that the offers you receive may be lower than you can get through private sale or part exchange. However, unlike online car buyers, these routes can take more time and have no guarantee of success.

When researching your car’s value, it is worth noting that prices on sites like Auto Trader for similar cars to yours are often sold by car dealers, not private individuals.

Retail prices from dealers are often higher, because cars are verified, guaranteed and they often offer the buyer finance deals, free servicing, condition warranties and so on, which private sellers cannot offer. Hence prices on the forecourt will also be higher than instant online buyers.

Online car buyers help you avoid the hassle of dealing with private buyers, and provide a quick and easy route to sell your car. Instead of having to go through the process of advertising your car privately, you can simply compare offers on Motorway and find a buyer to buy your car instantly.

If you are eligible for our Premium Service, we’ll be able to find you the best price through our specialist dealer network. When you value your car, we’ll give you an indicative price. We’ll then create a profile of your car, so that dealers will be able to bid on it, ensuring that we find you the best price.

Is the price for my car guaranteed?

The offers shown in our comparison table are online valuations and should be seen as price estimates from our partners, and are subject to your car’s condition and history.

Our online car buying partners do all they can to honour their online offers, but the prices given online are only estimates. All buyers will need to perform an actual physical inspection before they buy the vehicle. This means that the price you actually receive for your car may be subject to change.

If you talk to them over the phone, some of our partners may be able to offer a price guarantee so the offer is guaranteed to be paid on collection day as long as the car was accurately described.

Customers using Motorway’s Premium Service who have created an in-depth profile for their vehicle will receive guaranteed offers from specialist dealers, and prices will only be reduced if there was undisclosed information or damage not detected in advance. All dealers will need to check over the car to ensure there’s no hidden problems before the purchase.

Selling my car

Will buyers collect my car?

Most of our car buying partners and specialist dealers provide a collection service. This means, instead of you going to them, they’ll come to you. This service is usually free, and can be arranged within 24 hours. Any collection fee will be clearly outlined in our comparison table.

Buyers can typically collect from anywhere in the UK. You will be able to confirm addresses and collection details before the sale completes.

If you are selling through our Premium Service, buyers usually offer free home collection. However, if you’d rather drop your car off at the buyer’s dealership premises, you can also select that option in most cases.

Can I sell a car on finance?

Absolutely, our online car buyers and specialist dealers buy cars on finance every day. They’ll pay off the finance directly and the remaining amount will be paid to you via a transfer into your bank account.

In order to end the car finance, a ‘settlement figure’ from your finance company is required. This gives you a stated amount that must be paid before the finance can be ended.

If you request it, your car finance provider will post a settlement figure to you within 12 days (however, the figure is usually given to you within 1-3 days). Once you have received the figure, the number is usually valid for 10 days to pay it off.

The buyer will explain the simple process of paying off your settlement figure when you choose to go ahead.

In the event that your settlement figure exceeds your offer, you can either pay the difference off yourself or pay the buyer or dealer to write off the sum in one go.

My car is scrap or a non-runner, can I still sell it through Motorway?

Yes, you can! Motorway works with a number of scrap buyers who will buy broken down or old, non-running vehicles.

Unfortunately some of our partners do not buy non-running cars (cars that are not able or authorised to drive down the road) at present. If your car fits this profile, it may be worth considering scrapping your car – many scrap car firms will collect your vehicle.

Scrap buyers on Motorway will be able to offer you a price for your non-runner. They’ll also make the sale quick and hassle-free, and provide free collection.

You can read more about how to scrap your car here.

What do I need to have ready on the day of sale?

Once you have arranged an appointment to have your car collected or dropped off, you’ll need to have some documents ready so your chosen buyer can check the validity of your car, transfer the money into your bank account, and complete the transfer of ownership.

You’ll need to have the following documents ready in advance:

If you are the registered keeper of the vehicle:

  • V5C vehicle registration document (your log book) – more information is on the DVLA website
  • MOT certificate (if your car has had one i.e. it is 3 years old or more)
  • All spare keys for your car
  • Personal ID – e.g. your driving licence (needs to be a photo version) or your passport
  • Proof of address – a utility bill (gas, electricity or water), bank statement, council tax statement. Whichever you choose must match the address on the V5(C) document)
  • Authority from Finance company – If you have any finance, we need a letter from the finance company confirming their settlement figure
  • Service record book, car handbook, locking wheel nuts (if you have them), radio and key codes if you have them
  • Your UK bank details (or that of the registered keeper)
  • Fuel – car buyers don’t require a full tank of fuel, but please ensure there is enough in your car so that the fuel light is not on

If you are not the registered keeper of the vehicle:

  • Written authorisation from the registered keeper that you are able to sell the car
  • A photo ID (as per above) of the registered keeper at the same time
  • All the other items listed above

Do I need the V5C to sell my car on Motorway?

It’s essential to have a record that the person selling the car is the owner of the car or the owner (or estate in the case of death) has authorised the sale of the car, so our all our buyers will need you to have the V5(C) when you sell your car on Motorway.

However, it is possible to sell your car without it by other means. You can read our guide to selling your car without the V5(C) here.

How will I be paid for my car?

You will be paid for your car via bank transfer in all cases. The time it takes for your money to be received depends on the partner you’ve chosen to sell your car to and their payment options. Most offer a same day transfer option, either for free or with a small transaction fee. If you are selling via our Premium Service, it is always free to receive the money in your bank account.

Please refer to the comparison tables on your car valuation to confirm the options for the partner selected.

None of our buyers will be able to pay you in physical cash (i.e. in bank notes) as this practice is illegal for companies in the UK.

We sometimes use ‘cash’ in our website terminology in reference to money, to make it clear that we pay for your car outright (i.e. not part exchange), but physical cash is never suggested or offered via our platform.

Can I sell my van or other vehicle?

You can sell your van, and certain other kinds of vehicles on Motorway. Please enter your reg on our homepage to see what offers are available from our buyers.

Currently, none of our buyers are able to purchase motorbikes or scooters.