Coronavirus update: 31/03/2020

Due to the latest restrictions on movement and transport throughout the UK, our car buying partners are currently unable to provide offers for vehicles or complete purchases at the present time. Find out more.

If you would like to be notified when we are able to provide offers again please continue to sign up.

Premium Service FAQs

Have a question about selling your car with Motorway’s Premium Service? We’ve put together a list of the most frequently asked questions from Motorway customers.

If you can’t find the answer you’re looking for, or have any further questions, please email premium@motorway.co.uk or call us on 0203 998 2288. Our office hours are 9.00am – 5:30pm Monday to Friday.

How it works

How do I start the process of selling my car?
How much do I have to do to sell my car?
Do you offer part exchanges?
How does Motorway make money?

Providing details

What details do you need to sell my car?
Will the dealer ask me for further details?
Why do I need to take photos?
What photos do you need?
How do I take and send the photos you need?
How important is the service history and why?
What is the difference between an independent and main dealer service?
What do you need to know about my car’s service history?
What are additional specifications?
Will ‘aftermarket’ extras have a positive effect on price?
What kind of damage do I need to declare?
What kind of mechanical and electric issues do I need to declare?

Car collection

How does collection work?
How long does collection take and when will it be?
What documentation will I need to provide to the dealer?
Can someone else hand over the car for me?
How will the dealer get to me?
Can I drive my car to the dealer?

How long does it take to sell my car?

How long does it take to sell my car?
Once my final price is agreed, how long will it take for the dealer to contact me?
What do I do if the dealer hasn’t contacted me?

Pricing, payment and finance

How is my price calculated and is it guaranteed?
Can I get a better offer than the TruePrice?
Can the dealer reduce their offer on the day of sale?
I have finance on my car, can I still sell it?
My settlement fee is higher than my offer, can I still sell?
Do you charge any fees for the Premium Service?
How will I be paid?
Can payment be made into someone else’s bank account?

Legal and technical questions

Can I sell a car on behalf of someone else?
Can I sell a car ‘on probate’?
Can I sell a company car?
Can I sell a car that’s been written off?
Can I sell a car which has been a taxi or private hire vehicle?
If I have owned the car for less than 6 months, can I still sell?
Can I sell a car that has been imported or kept in another country?
Can I sell a car that has been stolen and recovered?
Can I sell a car which is SORN or untaxed?
What do I do if I want to keep my private registration?
What do I do if I have lost my V5C?
How do I know the dealer will change my name on the V5C?

How do I start the process of selling my car?

To begin the process of selling your car with our Premium Service, you first need to check if your car is eligible by valuing your car on Motorway. Our Premium Service is typically available for cars valued £8,000 or more, depending on make, model, mileage and other criteria.

Our Premium Service allows you to sell directly to a UK dealer, usually for a higher price than an online car buyer. To do this, we need you to set up a simple profile of your vehicle which we can use to get our highest possible price.

If your car is eligible, you will be notified in our comparison table and you will be able to select this service and begin the simple process of entering info and uploading photos. 

One of our sales team will then contact you to discuss your offer and confirm details, before they find our highest possible price.

How much do I have to do to sell my car?

To complete the entire process, all we need you to do is enter your reg, provide the details and photos requested, agree a final price, then arrange collection with the dealer. The service is 100% free and Motorway handles everything else for you.

Do you offer part exchanges?

No. Motorway do not offer part exchange, or selling to private buyers. We simply help you to sell your car, quickly and efficiently with a minimum of hassle, to a reputable dealer.

How does Motorway make money?

Motorway is 100% free for car sellers. Motorway makes money by receiving a commission fee from the buying dealer. We’re only paid once a successful car sale has been completed.

To ensure we are fully aligned with our sellers to help them find the best deal for their car, we do not get paid for advertising or to drive ‘leads’ and ‘clicks’. We present offers in a clear and transparent way, in order for the sellers to find the best options for their individual circumstances.

Further information on our business model can be found here.

What details do you need to sell my car?

To receive a final offer from us, we just need your registration and mileage. However, since no two cars are the same, we ask for further details to obtain accurate and guaranteed prices from reputable specialists and main dealers across the UK.

Our experienced sales team will advise you so that nothing is missed. We ask for 16 standardised photos of the bodywork, alloys, tyres and interior, and additional photos of any damage.

We also ask for details on specifics such as service history, additional specification, previous owners, and mechanical or electrical issues.

This way, we can provide you with a guaranteed offer in advance of collection which reflects the true condition, spec, and history of your car. We do all we can to make sure there are no surprises for yourself or the buyer, and therefore eliminate any likely price reductions on collection day.

Will the dealer ask me for further details?

Once your car is sold, the dealer will contact you and may ask you for further documentation to support the details provided and facilitate the transaction. 

This may include a photo of your driving licence and V5C as proof that the car is registered in your name, bank account details for payment, a finance settlement letter where relevant, and proof of service history.

Why do I need to take photos?

We need photos to get the highest possible price from our network of specialist dealers, and the offers we secure you are guaranteed in part on the basis of the photos provided.

Because we negotiate the price of the car using the photos you provide, the dealer needs to be able to see the car in full prior to collection. If there are parts of the car that they cannot see, they may assume you are hiding something, and either reduce their offer or fail to make one at all.

Our sales team are carefully trained to guide you through the specific set of photos and angles we need to ensure we can secure you a fixed and guaranteed offer.

We send out a standardised profile to all of our dealers containing these photos, so it’s important they match the criteria we provide.

What photos do you need?

We send out a profile of your car to our network of dealers. Our dealers are quite specific about the photos they need, so it is important that the photos are taken from the same angles as the example photos here.

Please note that we are not able to take photographs or details from third party websites such as Auto Trader – we need them to be sent or uploaded directly. We do require the full set of photos to sell the car.

How do I take and send the photos you need?

You can take the photos on any camera, phone, or mobile device and upload them directly to your profile on our website.

We can provide you with a set of example photos and angles to follow, it is very important that you replicate the example photos so that we can create a standardised profile and dealers can see your car in full.

If you have any questions or difficulties you can ask your sales expert for help.

How important is service history and why?

Service history is one of the most important determiners of your car’s value. It records whether manufacturer recommended maintenance has been carried out, such as replenishing lubricants, fluids, filters, and other wearable parts, which the lifetime of your car depends on.

Servicing maintains your warranty, and protects vital components from inevitable wear and damage. Your MOT is not a service, and only determines that the car is not dangerous, rather than the health of the car itself. Ideally, dealers want cars with full main dealer service history, but independent service history is better than none. 

A dealer will also only accept that a car has been serviced if you have the appropriate paperwork to prove it, or you’re able to obtain it from the garage that carried it out. Some manufacturers and service centres have also started recording their service history on an internal cloud, or the computer in your car.

What is the difference between an independent and a main dealer service?

A main dealer service is scheduled maintenance carried out by the manufacturer of the car such as an official Mercedes, BMW, or Volkswagen garage. This is the preferred manner of servicing for 100% of our dealers.

Main dealer services preserve the car’s official warranty, ensure servicing is fully completed by manufacturer technicians, guarantee the use of genuine fluids and parts, enable software updates, and ensure known faults or re-call items are resolved.

Independent services – usually carried out by brand specialists, local garages, or chains – on the other hand, often invalidate your warranty, lack such guarantees, and may lack specialist tools and software needed to complete all service items.

Independent specialists are favoured as more likely to complete full servicing with genuine parts and fluids. Local garages and chains usually complete the minimum of servicing, and are unlikely to use genuine parts or fluids, so are least preferable. 

Any service history is better than no service history however, so we encourage you to list any services you have records for.

What do you need to know about my car’s service history?

We just need to know the number of main dealer and/or independent services the car has had, and on what date and mileage the last service was carried out. We can only accept services that you have the paperwork to prove, and if you have independent service history it is best if you can tell us if it was carried out by a specialist, local garage, or chain garage.

What are additional specifications?

Additional specification refers to optional extras the car has that are not included as standard, and would have been paid for on top of the original retail price of the car, or fitted at a later date usually by a main dealer or specialist. These might include things such as panoramic roofs, heated seats, parking assist, or upgraded sound systems.

Will ‘aftermarket’ extras have a positive effect on price?

Aftermarket extras are things you may have added to the vehicle yourself, either as modifications to the spec that the car arrived with, or additions you may have added to the vehicle, like spoilers or integrated sound systems.

Because we mostly sell to specialist or main dealers, aftermarket extras will generally lower the value of the car, as most dealers will need to return the car to the manufacturer-standard before selling on the forecourt. 

Some dealers may be interested in paying more for a car with aftermarket modification carried out to a high standard, but the potential pool of these buyers in our network is small.

What kind of damage do I need to declare?

Any damage to the car, no matter how small, should be declared at the earliest opportunity, ideally in the form provided when you start the process of selling your car. 

Disclosing damage or issues helps us to provide you with an accurate valuation, and is crucial in securing a guaranteed price later on. This includes items such as scratches, stone chips, and small dents which may be considered normal wear and tear.

You will be selling to a reputable dealer who will look to bring the car to showroom standard before sale, and having info about damage and issues up-front means we can factor it into the price we offer you from our dealer network early on. 

Dealers can usually carry out repairs at a lower price than yourself, so it is often quicker and more cost effective to let the dealer carry out repairs than to get them done yourself.

What kind of mechanical and electrical issues do I need to declare?

Any issues with the mechanics or electrical system should be declared, even if the car is functioning on the whole. This includes warning lights, non-functioning features such as electric chair adjustment or interior lights, oil leaks, rattles, knocking, or smokey exhausts for example. 

Even if the car has passed an MOT, this does not mean damage does not need to be declared, as an MOT only determines the vehicle is safe, not undamaged.

How does collection work?

Once you have agreed the sales confirmation we send you, the dealer will be in touch within two working days to arrange collection. You agree a time and date suitable to you both, and the dealer (or their agent) will come to your home or workplace to inspect and collect the vehicle.

Inspection is simply to ensure the car matches the details and photos you’ve provided. It usually involves a quick look over the bodywork, interior, and general mechanics, and may involve a test drive. Once is dealer is happy that the car is as described, they will make a transfer to yourself and/or your finance company, sign over the paperwork, and drive the car away.

How long does collection take and when will it be?

Collection usually takes around 45 minutes to complete. The dealer will also give you an approximate idea of their time of arrival in advance.

Most dealers collect Monday to Friday between 9am and 5:30pm. There are some dealers we work with who collect during weekends and evenings, so please tell us in advance if you require an evening or weekend collection so that we can seek offers from appropriate buyers.

What documentation will I need to provide to the dealer?

The dealer will likely contact you in advance for a copy of your driving licence and V5C to verify you are the registered keeper of the car. They may also ask for photos of the service history, a finance settlement letter where relevant, and bank account details to set up a payment including your sort code and account number.

On collection day, you will need all of the above documentation to hand. The dealer will most likely request that they take the full copy of the V5C. This is because a dealer will not register themselves as an owner, but will notify the DVLA that the car is in possession of a dealer.

They will transfer the ownership on the V5C when they sell the car on. You are not legally liable for the car in the interim period, as the DVLA will know it is with a dealer.

Can someone else hand over the car for me?

Yes. We appreciate people don’t always have the free time to facilitate collection, so we’re more than happy for it to be handed off to a friend, family member or colleague. 

To hand over the vehicle for you, they will need a signed letter of permission and a photocopy of the driver’s licence of the registered keeper to verify the signature against. You should also notify the dealer in advance that you will be doing so.

How will the dealer get to me?

This varies according to individual dealers, however most will drive directly to your home with a colleague to drive the car away. If a dealer is coming alone, they may also use public transportation to get to you, and in some cases sellers arrange to collect them from a local transportation hub when they arrive.

Some of the larger dealer groups may use a third party collections company, or their own vehicle transporter, meaning that the car would be loaded onto a larger vehicle to be carried back to the dealer. Inspection and payment processes are the same regardless.

Can I drive my car to the dealer?

Yes. The majority of dealers have no issues with ‘drive ins’. Sometimes this makes more sense if you live locally to the dealer, or you feel more comfortable handing the car over at an official site.

Sometimes dealers who place offers on your car may be prohibitively far from your home address however, so if this is a requirement, please let us know up front so that we can try to source local buyers – this may reduce your pool of offers however.

How long does it take to sell my car?

This varies depending on how quickly you provide all of the details we ask for, the desirability of the car, and the availability of yourself and the dealer for collection. However, most sales are completed from start to finish in 2-7 days.

In some cases where, for example, there are delays providing details, you have limited availability for collection, or the car is particularly hard to market, a sale may take longer.

Once my final price is agreed, how long will it take for the dealer to contact me?

When your sale is agreed, we will email you a sales confirmation. This will provide a link to the details of your car, which you will review and confirm that the details are correct, and you agree to our terms and conditions.

Once you’ve done this, the dealer will be sent your contact details and will contact you within 48 working hours. Our Aftersales Team will call you after 24 hours to see if the dealer has been in touch, and if not, we will contact them to ensure they contact you within the 48 hour window.

What do I do if the dealer hasn’t contacted me?

We have a dedicated Aftersales team who are on hand at all times to deal with any issues that may arise after the car is sold – including a lack of contact from the dealer.

If you haven’t heard anything within 48 hours, just let one of our Aftersales team know by contacting aftersales@motorway.co.uk, or by calling 0203 988 3388.

One of our team will take on your case, and will contact the dealer directly to ask them to contact you and arrange collection of the vehicle. In the event of repeated no contact, we will even find you a replacement buyer.

How is my price calculated, and is it fixed?

We use something called TruePrice to calculate the ‘up to’ Premium Service price we give you online when you value your car. Motorway created TruePrice to help you understand the actual price you will receive for your car when you sell it.

The TruePrice is not fixed, but is a highly accurate estimate of your car’s value assuming average condition for the car’s age. Once you have updated us with the specifics of your car, including photos, service history, condition, damage, and additional specification, we are able to finalise the amount we think we can find for you. We then share your car with dealers in our network to find our highest possible offer.

Sometimes offers may be lower than the ‘up to’ price, usually due to issues such as damage or mechanical problems. Using the information you provide, Motorway negotiate a price on your behalf prior to presenting an offer from a dealer for you to accept, so that there are no reductions on the day of sale. 

This final offer we give you from the dealer will be based on the information you have provided about the car. This final offer is a negotiated, fixed and guaranteed offer which will not be reduced providing the car matches the description and photos provided.

Can I get a better offer than the TruePrice?

Yes, although it is fairly uncommon. Sometimes dealers will bid in excess of the TruePrice, particularly if the car is rare, of very high specification, and in excellent condition with full main dealer service history.

There are also cases in which a dealer may already have a buyer in mind for your car, or there is a high level of interest from various dealers. The dealer in our network who offers the highest offer will secure the sale.

Can the dealer reduce their offer on the day of sale?

Yes, but it is very rare. Motorway requests full details and photos of all vehicles so that we can give you a guaranteed offer for your car in advance of inspection and collection. 

This guarantee is based on the information you provide to us, so as long as the car is described, the price you are offered is the amount you will receive in full.

The only reason a dealer would seek to reduce the price would be if the car is not as described, or you have delayed collection excessively and the car has depreciated.

This may include additional damage, warning lights, mechanical issues, or missing service history. In any event, you are under no obligation to accept a reduced offer.

I have finance on my car, can I still sell it?

Selling a car on finance is absolutely fine, we sell cars on finance every day. To do so, you need to get a settlement figure from your finance company indicating the amount payable for the agreement to end. This usually arrives within 1-3 days, and is generally valid for 10 days. 

In most cases, the dealer will pay your finance off directly when they collect the car, and any outstanding amount will be paid directly to you. It may take 24-48 hours to clear directly with the finance company, but the dealer will show you proof of payment on collection.

My settlement figure is higher than my offer, can I still sell?

Yes. In the event your outstanding finance exceeds your offer, you will need to settle the difference yourself. You can do this by transferring the difference to the dealer to make one clearance payment, or by paying it to your finance company 48 hours prior to collection.

Unfortunately, we cannot offer any finance plans or assistance with excess finance. For the car to be sold, the finance must be settled in full.

Do you charge any fees for the Premium Service?

It is 100% free to use the Premium Service to sell your car.
Unlike many online car buyers, there are no hidden fees or costs to be deducted from your price by Motorway, or the dealer purchasing your car.

Providing that you are upfront with us about the condition, history, and specification of your car, the price you’re offered as a ‘final offer’ is the price you will receive in your bank account. There are no hidden reductions in price.

Most of our dealers pay by instant transfer on the day of collection, this usually takes a matter of minutes, so you will see the money in your bank account before the car is driven away. Finance will be paid alongside any money owed to yourself in the same manner. Proof of these transactions is offered at every stage for piece of mind.

If a dealer has different payment arrangements, such as same or next day payment, you will be notified in advance of accepting an offer so that you are free to decide on your preferred buyer.

Some bigger, national dealer groups have invoicing systems with more complicated payment approval processes. This can slow payment down in some circumstances, but we will notify you if this is the case.

Can I be paid into someone else’s bank account?

The majority of dealers can pay into any bank account you provide, as long as you are able to prove you are the registered keeper of the car, or have been authorised to sell the vehicle on their behalf. 

Some larger dealer groups have internal policies to only pay into the registered keepers account, but this is not very common.

Can I sell a car on behalf of someone else?

Yes. If the registered keeper will be present to sign over the car on collection, and you are simply completing the process for them online and over the phone, there are no additional documents required.

To sell a car for someone who will not be present on collection you will simply need a signed letter of permission from the registered keeper, along with a copy of their drivers licence to verify the signature against.

This is also the case if you wish for someone else to facilitate the handover of your car, such as a friend, colleague, neighbour, or relative.

Can I sell car ‘on probate’?

Yes, but please let us know the car is on probate when you first speak to us. In the event that you are selling a car on behalf of someone who is deceased you will need a copy of the death certificate, and provided the car is of less than £10,000 in value, dealers in our network can usually pay the next of kin. But please confirm this in advance with us.

If the car is over £10,000 in value then the buying dealer may need to have probate granted (allowing them to buy from the executor), or if not, they will need a letter of permission from the estate’s solicitor to sell. Again, please confirm this in advance with us.

Can I sell a company car?

Yes, but please let us know the car is a company car when you first speak to us. If the car is registered to a company, you will need a written letter of authority from an appropriately ranked staff member along with a copy of their drivers licence to verify the signature. We may also seek to confirm directly with the company that you have permission to sell the car.

Can I sell a car that has been written off?

No. We cannot sell cars that have been written off by insurance companies via our Premium Service. 

If your car is category A, B, C, D, S or N, you will need to choose an online or scrap buyer when you value your car on Motorway. 

Motorway Premium only sells cars in good condition to dealers.

Can I sell a car which has been a taxi or private hire vehicle?

No. Unfortunately our buyers don’t purchase taxis or private-hire vehicles, and this is something we will ask you about when carrying out our standard background checks on the car.

I’ve owned the car for less than 6 months, can I still sell?

Yes. However with cars owned for under 6 months, we require proof of purchase from a verified dealer. We are not able to accept cars which have been purchased privately in the last 6 months.

Can I sell a car that has been imported, or kept in another country?

Not usually, but there are exceptions for high-value cars, especially supercars which we can usually help with. Please do call us on 0203 988 2266 if your car fits this description.

Generally however, imported cars which have been kept abroad for long periods do not allow us to carry out the appropriate background checks on the car, as it will disguise items usually included on a standard HPI report. 

We also cannot verify servicing and other items which our buyers require to proceed with a sale.

Can I sell a car that has been stolen and recovered?

No. Unfortunately we do not accept cars which have been stolen and recovered, as we cannot verify what may have happened to them during that period, and it can be legally complicated to ensure we are able to sell the car.

Can I sell a car which is SORN and/or untaxed?

Yes, as long as it is roadworthy and in good condition. Although please discuss this in advance with us by calling 0203 988 2266 if your car is SORN or untaxed.

If we can help, the dealer will collect the car using ‘trade plates’ – a secondary set of number plates with their own insurance and tax. Some dealers will also collect using a transporter which does not require them to drive the car. 

If the car has no MOT however, most dealers will ask for one to be completed before the purchase can go ahead. It is also important that a SORN car is kept on private land to avoid fines from the DVLA.

What do I do if I want to keep my private registration?

Removing your private registration from a car involves putting it on what’s called ‘retention’. Dealers generally prefer you to remove a private number plate, as it is easier to market the car without one and involves an £80 fee.

The easiest and quickest way to retain your private plate is to follow the DVLA’s online process here. You can also complete it by post, which involves sending the DVLA the fee, a V317 form and V5C or green ‘new keeper’ slip with a completed V62 which are also available and explained on the previous link. 

The DVLA states your new V5C will arrive in 4-6 weeks, although in practice it tends to be 3-5 days for the online process, and around 10-14 days for postal. You will need to change the number plate back to the original version.

What do I do if I’ve lost my V5C?

If you’ve lost your V5C, you will need to obtain a new copy from the DVLA. This usually takes 3-5 days and costs £25. You can apply here. You will need a valid copy of your V5C in order to sell the vehicle.

How do I know the dealer will change my name on the V5C?

The dealer will usually ask for a copy of the whole V5C when they purchase the vehicle. This is because they won’t transfer the ownership directly to themselves, but will notify the DVLA it is in possession of a dealer before transferring ownership to the person they sell the car to.

The dealer will need to do this in order to sell the car, so it is in their interest to notify the DVLA. In the event that this was not completed, and you received something like a parking ticket, the penalties would not apply to you because you can prove that you sold the car via Motorway on a specific date.

In this case, we would contact the dealer for you to ensure it was completed, and you can also notify the DVLA directly here which would absolve you of any responsibility for the car after the date it was collected.